QHR Software is pleased to announce recent success at Commissionaires-Ottawa Division.
About the Commissionaires
Commissionaires Canada is Canada's largest security services provider. Their 17,000 employees, predominately former military personnel and RCMP, serve local and national clients located coast to coast. Commissionaires Canada is a private, self-supporting, not-for-profit organization.
The Ottawa Division has 2,800 employees and is the third largest private-sector employer in the Ottawa area. They are the largest, most experienced and best-trained security services provider in the National Capital Region and in Northern Ontario.
QHR recently interviewed Howard Weingarden, the Commissionaires Project Manager responsible for the implementation of Quadrant HR.
The Commissionaires Business Challenge
Before implementing Quadrant HR, the Commissionaires - Ottawa Division had some system and process challenges that they needed to deal with so they could better accommodate the significant growth they are experiencing.
"We needed to find a software solution that would enable control of our overhead costs and keep pace with our growth by using technology whenever possible to accelerate, improve and monitor our data collection, business processes and associated workflow in a shared, homogenous environment."
Implementing a new Human Resources and Staff Scheduling system was their first priority. Their old HR system was developed in-house and lacked the functionality that The Commissionaires needed to meet their business challenges.
"Our old system was dated, both functionally and technologically."
In addition, they wanted an application that would support their current payroll system until they choose to migrate to a new solution.
"We needed a system that had the flexibility to interface with the existing Payroll system and had the capability to replace it when the time comes."
Finding an integrated system that had the capability to manage a multi-province, multi-union environment was critical.
"Our pre-Quadrant environment did not support a homogenous view of critical operating information. It also ran on very old technology. It was very difficult to bring this disparate information together in a meaningful and accurate way."
Manual timesheet entry was also problematic.
"We used to manually create our timesheets and then re-enter them into the Payroll system - an error-prone and labour-intensive approach on both sides of the equation."
The QHR SolutionQuadrant HR Staff Scheduling has successfully been implemented at corporate headquarters and they are underway with implementing at remote sites. Since implementing, they have already realized significant benefits.
Before implementing the Staff Scheduling module, the Commissionaires staff manually entered and reconciled timesheets. Once implementation is complete company-wide, those resources will be reallocated to other priorities including quality assurance.
"Quadrant HR is helping us to implement our new mantra: The schedule is the timesheet. Not only will we eliminate manual timesheet data entry, we will soon have a much improved view of how we are using our workforce."
Accurate scheduling facilitates accurate payroll and client billing, which translates to improved cash flow and happier customers.
"We bill our clients based on the time our employees spend at a client site. Now, we have confidence knowing our schedules are correct, and we don't miss revenue opportunities. We also have confidence that our clients are billed correctly which means we have more satisfied customers."
Integration facilitates better planning:
"Getting good information to support business planning was a real challenge. QHR's homogenous database has provided us with information that helps us align our activities with our business goals."
After The Commissionaires is 'live' with the Human Resources module, they will focus on process improvement.
"We have started to shift our focus to business process re-engineering and how to best automate our workflow."
As the transition continues, there are other priorities on the horizon:
- Continue to roll out the Staff Scheduling module to remote sites
- Transition to Quadrant HR Payroll for the Ottawa and Quebec operations, and
- Continue to automate business processes within the HR module and Checklists and Notifications.
QHR is committed to closely working with and supporting Commissionaires with these exciting initiatives.
View a Staff Scheduling Webinar
Click here to view a Quadrant HR Staff Scheduling webinar.
About QHR
QHR Software Inc. develops, implements and supports a user-defined, configurable software solution called Quadrant HR which integrates best practices for Human Resources, Staff Scheduling and Payroll into a single system. Proven in the healthcare sector, the clear advantages of Quadrant HR are being discovered by other industries such as forestry and public security where complex labour rules require robust HR automation tools.
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