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The Community Care Access Centres (CCACs) are local organizations that help Ontario residents access government-funded home care services and long-term care homes employing 5,500+ employees in 14 regions.

The CCAC's required a workforce solution that could accommodate the unique requirements and complexities of their organizations. As a result, they went through an extensive due diligence process investigating several prospective vendors. During this process, it became apparent Quadrant HR's integrated solution could best service their needs. In October 2004, they contracted QHR Software to implement the Quadrant HR solution to manage information for Human Resources, Staff Scheduling and Payroll throughout the organization.

Currently, 12 of the 14 sites are now processing employee pay using Quadrant HR Payroll with the remaining sites scheduled for completion in 2007. The implementation has been a significant undertaking as it includes multiple phases with numerous system configurations and changing requirements at these 14 sites.

John Phillips, Implementation Lead for the CCAC project team says "The CCACs are pleased with the successful configuration, implementation and deployment of Quadrant HR. We attribute some of this success to the full-time, on-site QHR implementation resource dedicated exclusively to this project. This individual's expertise with Quadrant HR, coupled with strong project management skills, has helped CCACs to successfully meet the project milestones as defined in the project plan."

The CCACs have also worked closely with QHR Product Management to help with unique configuration and software requirements, including the development of new self scheduling capability required by the Toronto CCAC.

"The CCAC sector's experience working with QHR's Product Management team has also been positive. The team is responsive and willing to work closely with CCACs to ensure the system meets their needs," says John.

Finally, the Quadrant HR application has proven to be a good fit.

"Its configurable design gives us the control and flexibility to make changes to accommodate unique requirements for each of the sites. CCACs have realized improved efficiency in payroll processes. In addition, QHR's expertise in Canadian healthcare has provided perspective on best practices, insight into the intricacies of the industry and how to best configure the system to address these challenges," says John.

QHR Software Inc. develops, implements and supports a user-defined, configurable software solution called Quadrant HR which integrates best practices for Human Resources, Staff Scheduling and Payroll into a single system. Proven in the healthcare sector, the clear advantages of Quadrant HR are being discovered by other industries such as government, forestry and public security where complex labour rules require robust HR automation tools.

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