Job Postings

• Director of Sales (Ontario-based)
• Coordinator Sales & Administration
• Business Analyst
• National Support Manager
• Sales Manager - Toronto
• Implementation Consultants (2 positions) Workforce & Financials - Toronto

Director of Sales (Ontario-based)

QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:

• Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
• Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).

Position Summary:

Reporting to the Chief Operating Officer, the Director of Sales and Marketing will be responsible for attaining sales revenue and profit targets through effective leadership, execution of strategic account planning and sales performance management. The ideal candidate will be Ontario-based.

Key Accountabilities:

• Effectively lead and manage a small sales team to drive sales and deliver revenue growth, customer satisfaction and other assigned success metrics
• Develop and meet annual and quarterly sales budgets.
• Develop and implement strategic sales plans and sales management processes to best meet the needs of the customer
• In collaboration with key clients and Technology team, define current and future technology requirements to provide clients with appropriate long term solutions to their needs
• Work with internal teams to arrive at best integrated solution for targeted customers
• Achieve yearly projected sales targets of Quadrant Enterprise Management Solution (EMS)  through effective motivation and management of sales team
• Effectively manage strategic customer accounts to increase revenue and ensure client reference ability
• Apply structured and disciplined approach to tracking sales activities, leads and results
• Maintain accurate and up-to-date pipeline and sales forecast   
• Develop and maintain strong relationships with key decision makers within QHR’s current and prospective opportunities
• Articulate QHR value proposition through effective presentations  to “C” level audiences at client organizations
• Additional tasks, responsibilities, and special projects assigned from time to time

Candidate Profile:

The successful candidate will possess the following:

• Strong business acumen  - knowledge of key business drivers, success factors, business processes, strategic objectives and results measurement
• History of sales success, preferably in Healthcare software sales
• Commitment  to exceeding customer expectations
• Strong work ethic and ability to quickly assimilate company’s culture and develop a passion for the business
• Results-oriented attitude with the ability to meet deadlines and think outside the box
• Ability to view situations from an end-user perspective
• Ability to build influential relationship with key decision makers

Education/Experience:

• Business degree required
• Proven experience leading and managing a successful sales team in a multi-location organization employing strong customer service  practices and achieving revenue/profit  objectives
• At least 10 years experience in software and service sales.
• Experience in developing and delivering on a strategic sales plan for an emerging software company
• Experience in the Canadian healthcare environment
• Demonstrated sales successes in complex markets, selling high value products or solutions
• Maturity, diplomacy and a high degree of professionalism are required

Thank you for your interest in QHR Software Inc.

Coordinator Sales & Administration

QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:

• Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
• Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).

Position Summary:

Under the direction of the COO, the Sales Support Specialist/Executive Assistant will be responsible for supporting the Sales and Marketing Department, Chief Operating Officer and other groups as needed.

Key Accountabilities:

• Contract Administration
• Salesforce (CRM) Administration
• Reporting and Administration
• Request for Proposals (RFP) Administration
• Client/Prospect communication
• Providing administrative assistance to the Chief Operating Officer and others
• Additional tasks, responsibilities and special projects as assigned

Candidate Profile:

The successful candidate will possess the following:

• Effective and proven interpersonal and verbal/written communication skills
• Detail oriented, possess superior organization and follow up skills
• Comfortable using software and/or CRM systems
• Exceptional organizational and time management skills
• Experience/knowledge in human resources, payroll and staff scheduling would be an asset

Education/Experience:

• Minimum 3-5 years experience as a project coordinator or similar role
• Experience using Microsoft Office
• Experience using Salesforce CRM an asset (or other CRM system)
• Experience responding to RFPs an asset
• Good communication skills, both verbal and written

Thank you for your interest in QHR Software Inc.

Business Analyst

QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:

• Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
• Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).

Position Summary:

Under the direction of the Manager of Product Management, the Business Analyst will work on release planning, enhancement request evaluation and product direction.

Key Accountabilities:

• Assist in defining product direction and new functionality
• Conduct required market/client-based research
• Participate in development and writing of software requirement specifications
• Participate in design and specification reviews
• Monitor progress of development projects and report discrepancies as required
• Monitor enhancement requests
• Work with clients and potential clients to establish enhancement need
• Manage change requests and assist in identifying priorities
• Participate in the development of testing scenarios with QA
• Work with the Technical Documentation team to ensure continuity of product documentation
• Provide assistance and support to sales staff in relation to product knowledge
• Conduct fit/gap analyses for prospective clients
• Assist with product demonstrations/presentations as required
• Assist with product specific aspects of RFI and RFP responses
• Additional tasks, responsibilities, and special projects as assigned.

Candidate Profile:

The successful candidate will possess the following:

• Understanding of software development cycle
• Understanding and experience in applying market research methodologies
• Effective communication skills
• Strong technical writing skills

Education/Experience:

• Degree in Computer Science, Business Administration or equivalent
• 3 to 5 years experience researching and writing product requirements and specifications for systems, ideally in a commercial software environment. HR and/or Payroll experience/knowledge considered a plus.

Thank you for your interest in QHR Software Inc.

National Support Manager

QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:

• Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
• Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).

Position Summary:

Reporting to the Director of Client Services, the National Support Manager is responsible for managing the support of QHR’s Quadrant Enterprise Management Solution (EMS) to our client sites across Canada through a team of Support and Technical Analysts to ensure optimal client success.

Key Accountabilities:

• Develop a vision and a plan for the Support Department and implement support “best practices”.
• Unite two physical groups into an overall support department with common processes, tools, staffing approaches and customer service outcomes.
• Manage the day-to-day activities of the Support team to ensure all Help Desk cases are handled professionally and that the highest level of customer service is provided.
• Provide guidance to Support Analysts in resolving product or service problems.
• Establish, manage and regularly report on Support Organization metrics that adhere to industry best practices.
• Evaluate and implement new Support Organization/Call Center technologies in an effort to streamline operations and improve the Customer Support experience (e.g. automated call routing, external knowledge bases etc.)
• Establish an internal Knowledge Management process and repository to assist in the Support Process and continued education of Support Analysts.
• Provide management with regular customer service and productivity reports.

Candidate Profile:

The successful candidate will possess the following:

• Proven leadership ability. Excellent communication skills, both verbal and written
• Commitment to customer success
• Excellent attention to detail
• Results-oriented attitude with the ability to meet deadlines
• Ability to contribute to overall corporate vision and development/ implementation of the Support team’s short and long term business plans

Education/Experience:

• Post secondary education, preferable in a Technical or Business field
• At least 10 years management and leadership experience in running a Software Application
• Support/Customer Service Call Center Environment
• At least 5 years leadership experience including uniting groups, and leading business and cultural change.
• Strong people skills and teamwork orientation coupled with enthusiasm, energy and self-motivation
• Excellent attention to detail on all aspects of client support in order to exceed client expectations
• Experienced in managing remote team personnel

Thank you for your interest in QHR Software Inc.

Sales Manager - Toronto

QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:

• Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
• Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).

Position Summary:

Reporting to the Director of Sales, the Sales Manager will be responsible for managing a sales territory in Ontario and developing a plan to achieve yearly projected sales targets for QHR’s products.

Key Accountabilities:

• Effectively manage the sales cycle using Customer Centric Selling techniques
• Achieve yearly projected sales targets of Quadrant Enterprise Management Solution (EMS) to key identified potential clients
• Develop a professional understanding of the QHR Software product and service offerings
• Demonstrate QHR value proposition through effective presentations at client organizations, selected conferences and through on-line demonstrations
• Develop relationships with decision makers within QHR’s current and prospective opportunities, present proposals and negotiate contracts with clients in assigned territory
• Assist in the management of strategic existing customer accounts in Ontario market
• Additional tasks, responsibilities, and special projects assigned from time to time

Candidate Profile:

The successful candidate will possess the following:

• Excellent communication skills
• Commitment to exceeding customer expectations
• Strong drive to meet sales targets
• Results-oriented attitude with the ability to meet deadlines and think outside the box
• Ability to view situations from an end-user perspective

Education & Experience:

• Business degree required
• At least 5 years experience in software and service sales
• Experience in developing and delivering on a territory strategy for emerging software company
• Experience in the Ontario healthcare environment
• Demonstrated sales successes in complex markets, selling high value products or solutions
• Maturity, diplomacy and a high degree of professionalism are required

Thank you for your interest in QHR Software Inc.

Implementation Consultants (2) Workforce & Financials - Toronto

QHR Software Inc is a leading developer of Canadian healthcare management software. For over a decade, we have provided healthcare professionals with the software tools and support they need to better manage their organizations. At QHR, we are committed to our clients' success. Designed for the multi-agreement, multi-location, complexities of healthcare and social services organizations, QHR's Quadrant Enterprise Management Solution (EMS) is an integrated software solution that enables users to work more efficiently, reduces costs, and produces the quality information required by the complex demands of the healthcare industry. Quadrant EMS components are:

• Quadrant Workforce software is specifically designed to handle the Payroll, Staff Scheduling, HR Management, and Employee Information Access needs of Canadian Healthcare and Social Services organizations.
• Quadrant Financials healthcare financial management software is built on the award-winning Microsoft Dynamics GP technologies and is specifically designed to handle the complex accounting, reporting and management needs of the Canadian Healthcare Industry. QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX:QHR).

Position Summary:

Under the direction of the QHR Implementation Manager, the Implementation Consultant will be responsible for the successful deployment of our software suite while working within a defined implementation process. The project management component of the role requires contribution of expertise to manage large-scale projects for our clients within the health care sector. The consultant will work with the Implementation and Support teams to provide guidance and assistance to potential and existing clients across Canada on issues related to implementation strategies on our product and industry best practices. This position will be based in Ontario and will involve travel including up to 30 weeks per year mainly within Ontario but possibly across Canada.

Key Accountabilities:

• Satisfy training and implementation needs by implementing standards and practices to ensure the effectiveness of all implementation services and a high level of client satisfaction
• Conduct project planning, analysis, project management, user training and post live sessions
• Perform all implementation tasks / activities as specified within the project plan
• Demonstrate full knowledge of product(s) and establish areas of expertise
• Advise on validation approach and impact to project timelines and resources
• Provide timely communication to Leadership team on progress and potential escalation issues
• Participate in in-office implementation activities including the configuration design and data entry activities of building a database for a new client
• Become involved in the continual improvement of the implementation, training and project management materials and best practices
• Conduct software demonstrations for clients and prospective clients
• Communicate and liaise with the client to ensure effective implementation of Quadrant Workforce
• Contribute to the development and delivery of educational materials that will be utilized in a “Train The Trainer” deployment model to end-user clients
• Prepare written reports and recommendations for management and clients on implementation and training activities, and implementation progress, including problem escalation and resolution when necessary
• Maintain application and business knowledge. Identify personal learning objectives and participate in ongoing professional development to ensure current, relevant knowledge and skills to improve the quality of service provided by QHR
• Participate in and provide training activities for QHR personnel
• Additional tasks, responsibilities and special projects as assigned.

Candidate Profile:

The successful candidate will possess the following:

• Strong and proven project management for software implementations
• Experience in human resources, payroll and staff scheduling and/or Financial Accounting/Management, Purchasing, Inventory software packages
• Excellent training and facilitation skills including experience in adult education
• Effective and proven interpersonal and communication skills
• Detail oriented, possess superior organization and follow up skills,
• Commitment to exceeding client expectations
• Ability to work both independently and cohesively in a long-distance team
• Ability to maintain confidentiality of sensitive client information
• Bilingual - English/French is an asset
• Understanding of Ontario Healthcare Reporting System (OHRS) standards is an asset.

Education & Experience:

• Minimum 3-5 years experience configuring and implementing Payroll/HR/Scheduling Systems and/or Financial Systems (Microsoft Great Plains Dynamics)
• Demonstrated success working with external clients to understand and gather requirements.
• A successful track record ensuring that the business needs of your clients are met with a track record of excellent customer service.
• Experience in delivering adult based education in multiple delivery formats including Live Web based training, 1x1 adhoc training, formal classroom based training
• Minimum relevant University degree or equivalent work experience
• CHRP, CPA and/or CGA Certification is desirable
• Microsoft Project or Project Server
• Healthcare experience preferred

Thank you for your interest in QHR Software Inc.