Job Postings

• Implementation Consultant - Manitoba
• Financials Implementation Consultant -Manitoba or Toronto
• Director of Sales and Marketing -Kelowna
• Account Executive -Kelowna or Toronto
• Implementation Services Coordinator - Kelowna or Toronto
• Account Manager - Kelowna

Implementation Consultant - Manitoba

QHR Software is an industry leader in providing software solutions to organizations with complex work environments.  The company has been developing software for over 15 years and has built a solid reputation in the health and social services sectors in Canada.  Headquartered in Kelowna, British Columbia, QHR Software has remote office locations across Canada.  QHR Software is a wholly-owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX-V:QHR).

Position Summary:

Under the leadership of the Director of Client Services, the Implementation Consultant will be responsible for the two primary segments of work:

• Working with QHR customers to successfully deploy our Workforce software suite utilizing a defined implementation process. This will include conducting project kick-offs, completing business requirements analysis, configuration of the software, training of client personnel, completing parallel testing activities, and providing go-live support.  It will also include a project management component that requires the ability to plan, lead, monitor, manage and report on large-scale projects for our clients within the Canadian Healthcare sector.  The consultant will work with the QHR Implementation and Support teams to provide guidance, assistance and best practice implementation strategies to potential and existing clients across Canada.  This position will be based in Manitoba and will involve travel including up to 30 weeks per year mainly within Manitoba, but possibly across Canada. 
• Contribute to and participate in the delivery of a variety of other internally focused initiatives including demoing QHR Workforce to prospective clients, working on strategic internal initiatives that will advance the QHR Implementation organization (methodology refinements, estimation tools, development/contribution to Knowledge Management repositories/process, Implementation Best Practices etc).

Key Accountabilities:

• Conduct project planning, analysis, project management, user training and post go-live sessions
• Perform all implementation tasks / activities as specified within the project plan
• Establish and demonstrate full knowledge of the QHR Workforce application suite.  Establish specialized areas of product expertise as you become more experienced with QHR Workforce.
• Working with the QHR Implementation Management team, advise and validate project approach, estimates, timelines and resource mix that will optimize client success and mitigate project risk. 
• Provide timely communications to the Client/QHR Leadership Teams regarding project progression. These regular written status reports will also highlight and problems/risks that need to be escalated and associated recommendations and mitigation strategies. 
• Participate in QHR internal client implementation activities including the configuration design and data entry activities of building a database for a new client
• Contribute to the development and delivery of educational materials that will be utilized in one of two deployment models – 1) “Train-The-Trainer” to client project personnel or 2) Direct End-User to client functional/technical personnel. 
• Become involved in the continual improvement of the implementation, training and project management materials and best practices
• Conduct software demonstrations for clients and prospective clients
• Identify personal learning objectives and participate in ongoing professional development to ensure knowledge and skills are kept current and relevant.  This will include both QHR Product application and Healthcare vertical domain expertise. 
• Participate in and provide training activities for QHR personnel
• Additional tasks, responsibilities and special projects as assigned.

Candidate Profile:

The successful candidate will possess the following:

• Strong and proven project management and implementation experience with packaged software solutions (ideally ERP applications)
• Functional expertise in one or more of the following disciplines - Human Resources, Payroll and/or Staff Scheduling.
• Direct implementation, configuration, and testing experience related to the deployment of HR, PR or Scheduling software applications
• Excellent training and facilitation skills including experience in adult education
• Effective and proven interpersonal and communication skills at multiple levels within Client/QHR organization (from individual project team members up to the “C” level)
• Detail oriented, possess superior organization and follow up skills
• Highly committed to exceeding client expectations
• Ability to work both independently and in a team environment.  Experienced and successful working within a remote team environment.   
• Ability to maintain confidentiality of sensitive client information
• Bilingual - English/French - nice to have

Education & Experience:

• Minimum 5 years experience configuring and implementing Payroll/HR/Scheduling systems.  Preference will be given to those candidates that are also experienced in the deployment of Financial Application Systems (e.g. Microsoft GP Dynamics)
• Demonstrated success working with external clients to understand, gather and implement business  requirements within the QHR application(s)
•  A successful track record ensuring that the business needs of clients are met with a high degree of customer satisfaction
• Experience in delivering adult based education in multiple delivery formats including Live Web based training, 1x1 adhoc training, formal classroom based training
• Minimum relevant University degree or equivalent work experience
• Achieved (or currently working towards earning) CHRP designation is desirable
• Achieved (or currently working towards earning) CPA certification is desirable
• Fully versant with the Microsoft Office application suite.  Skilled in managing projects utilizing the Microsoft Project application.
• Experience within the Healthcare Sector is definitely preferred.  This would include having either implemented software within the Canadian Healthcare sector and/or having worked directly within a healthcare organization (Hospital, Long-Term Care facility etc). 

 Total Rewards:
 

We offer a competitive compensation and attractive benefits package.

Financials Implementation Consultant – Manitoba or Toronto

QHR Software is an industry leader in providing software solutions to organizations with complex work environments.  The company has been developing software for over 15 years and has built a solid reputation in the health and social services sectors in Canada.  Headquartered in Kelowna, British Columbia, QHR Software has remote office locations across Canada.  QHR Software is a wholly-owned subsidiary of QHR Technologies Inc., a publicly listed company (TSX-V:QHR).

Position Summary:

Under the direction of the QHR Solutions Delivery Manager and QHR Consulting Manager, the Implementation Consultant will be responsible for the successful deployment of our software suite while working within a defined implementation process. The project management component of the role requires contribution of expertise to manage large-scale projects for our clients within the health care sector. The consultant will work with the Implementation and Support teams to provide guidance and assistance to potential and existing clients across Canada on issues related to implementation strategies on our product and industry best practices. Preference will be given to those candidates that reside in either Winnipeg, Manitoba or the Greater Toronto area.  This position will involve travel across Canada (up to 30 weeks per year).

Key Accountabilities:

• Satisfy training and implementation needs by implementing standards and practices to ensure the effectiveness of all implementation services and a high level of client satisfaction
• Conduct project planning, analysis, project management, user training and post live sessions
• Perform all implementation tasks / activities as specified within the project plan
• Demonstrate full knowledge of product(s) and establish areas of expertise
• Advise on validation approach and impact to project timelines and resources
• Provide timely communications to the Leadership Team on progress and any issues that need to be escalated
• Participate in in-office implementation activities including the configuration design and data entry activities of building a database for a new client
• Become involved in the continual improvement of the implementation, training and project management materials and best practices
• Conduct software demonstrations for clients and prospective clients
• Communicate and liaise with the client to ensure effective implementation of Quadrant Financials
• Contribute to the development and delivery of educational materials that will be utilized in both End-User and “Train The Trainer” deployment models
• Prepare written reports and recommendations for management and clients on implementation and training activities, and implementation progress, including problem escalation and resolution when necessary
• Maintain application and business knowledge. Identify personal learning objectives and participate in ongoing professional development to ensure current, relevant knowledge and skills to improve the quality of service provided by QHR
• Participate in and provide training activities for QHR personnel
• Additional tasks, responsibilities and special projects as assigned.

Candidate Profile:

• The successful candidate will possess the following:
• Strong and proven project management for software implementations
• Experienced in the areas of Financial Accounting/Management, Purchasing, Inventory
• Excellent training and facilitation skills including experience in adult education
• Effective and proven interpersonal and communication skills
• Detail oriented, possess superior organization and follow up skills
• Commitment to exceeding client expectations
• Ability to work both independently and cohesively in a long-distance team
• Ability to maintain confidentiality of sensitive client information
• Bilingual - English/French.- nice to have
• Understanding of Ontario Healthcare Reporting System (OHRS) standards is an asset.

Education & Experience:

• Minimum 3-5 year’s experience configuring and implementing the Microsoft Great Plains Dynamics Financials suite.  Preference will be given to those that also have knowledge of the Quadrant Financials Materials Management, MIS and RMS modules.  
• Demonstrated success working with external clients to understand and gather requirements.
• A successful track record ensuring that the business needs of your clients are met with a track record of excellent customer service.
• Experience in delivering adult based education in multiple delivery formats including Live Web based training, 1x1 adhoc training, formal classroom based training.
• Minimum relevant University degree or equivalent work experience
• CGA certification is desirable
• Microsoft Project or Project Server
• Healthcare experience preferred

Total Rewards:

We offer a competitive compensation package with flexible benefits.

Director of Sales and Marketing - Kelowna

QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc. and is based in Kelowna, BC.

Position Summary:

QHR Software Inc. is looking for a Director of Sales and Marketing with strong business acumen, to join a leading developer of Canadian healthcare management software team. Reporting to the Chief Operating Officer, the Director of Sales and Marketing will be responsible for attaining sales revenue and profit targets through effective leadership, execution of strategic account planning and sales performance management.
To learn more about us, please visit our website at www.QHRSoftware.com.

Essential Functions:

• Effectively lead and manage a small sales team to drive sales and deliver revenue growth, profitability, customer satisfaction and other assigned success metrics.
• Develop and meet annual and quarterly sales budgets.
• Develop and implement strategic sales plans and sales management processes to best meet the needs of the customer and Company.
• Work with internal teams to arrive at best solutions for customers.
• Work with Product Management to identify partnerships and to execute and leverage these partnerships.
• Motivate and manage sales team and determine appropriate sales coverage and team mix.
• Effectively manage strategic customer accounts to increase revenue and ensure client reference ability.
• Apply structured and disciplined approach to tracking sales activities, leads and results.
• Maintain accurate and up-to-date pipeline and sales forecast.   
• Develop and maintain strong relationships with key decision makers within QHR’s current and prospective opportunities.
• Articulate QHR value proposition through effective presentations to “C” level audiences at client organizations.
• Additional tasks, responsibilities, and special projects assigned from time to time.

Qualifications:

• Business degree required.
• Proven experience leading and managing a successful sales team in a multi-location organization employing strong customer service practices and achieving revenue/profit objectives.
• Several years’ history of sales success in Healthcare Software sales.
• Experience in the Canadian healthcare environment.
• Experience in senior leadership role in software and service sales.
• Experience in developing and delivering on a strategic sales plan for an emerging software company.
• Demonstrated sales successes in complex markets, selling high value products or solutions.
• Maturity, diplomacy and a high degree of professionalism are required.

Total Rewards:

We offer a competitive compensation package with flexible benefits.

Account Executive – Kelowna or Toronto

QHR Software Inc. is looking for a highly motivated and enthusiastic Account Executive with a strong drive to meet sales targets to join a leading developer of Canadian healthcare management software team. Under the direction of the Director of Sales, the Account Executive will be responsible for managing a sales territory in Eastern or Western Canada and developing a plan to achieve yearly projected sales targets for QHR’s products.
QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc. and is based in Kelowna, BC.
To learn more about us, please visit our website at www.QHRSoftware.com.

Essential Functions:

• Effectively manage the sales cycle using Customer Centric Selling techniques
  
• Meets or exceeds established annual sales quota.
  
• Initiates sales process developing market opportunities through prospecting, lead generation, qualification, proposing solutions, developing proposals, forecasting and closing sales
  
• Recommends new solutions and services by evaluating current solutions, identifying needs to be filled
  
• Develop a professional understanding of the QHR Software product and service offerings
  
• Demonstrate products and services through effective presentations at client organizations, selected conferences and through on-line demonstrations
  
• Develop relationships with decision makers within QHR’s current and prospective opportunities, present proposals and negotiate contracts with clients in assigned territory
  
• Assist in creating market awareness of QHR and its product and services within the current healthcare market
  
• Additional tasks, responsibilities, and special projects assigned from time to time
  
• Outstanding communication and presentation skills both oral and written
  
• Commitment to exceeding customer expectations         
  
• Results-oriented attitude with the ability to meet deadlines and think outside the box
  
• Ability to view situations from an end-user perspective

Qualifications:

• Business degree preferred
  
• Demonstrated ability to execute results against strategy and meet critical deadlines.
  
• At least 5 years experience in software and service sales
  
• Demonstrated sales successes in complex markets, executing results against strategy, meeting critical deadlines
  
• Proven success selling high value products or solutions
  
• Experience in the healthcare environment would be an asset
  
• Demonstrated ability to execute results against strategy and meet critical deadlines.
  
• Strong computer skills in Microsoft Word, Excel, PowerPoint and CRM
  

 Total Rewards:

 We offer a competitive compensation package with a comprehensive benefits package.

Implementation Services Coordinator – Kelowna or Toronto

QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc. and is based in Kelowna, BC.

Position Summary:

The Implementation Services Coordinator role will report directly to the Solutions Delivery Manager. 
The primary accountability of the Implementation Services Coordinator is to drive client satisfaction in QHR’s delivery of Services engagements.
The Implementation Services Coordinator is responsible for working with our customers to craft and negotiate service engagements, administer Letters of Engagement/SOWs, and ensure all internal systems are updated with the details of said service engagements.   The Services Coordinator will be responsible for ensuring that client expectations are well met which will allow for timely billing and recognition of Services Revenue.  
In conjunction with the Solutions Delivery Manager, the Services Coordinator is responsible for the creation and fulfillment of net new services opportunities that are geared to growing the business, maximizing consultant billable utilization, departmental revenue and profitability.
To learn more about us, please visit our website at www.QHRSoftware.com.

Essential Functions:

• Follow-up with clients on requests for additional training & implementation services. 
• Gather business requirements for client services work (timing, content, budget etc.) and craft appropriate service solution set to meet the needs of the client
• Effectively translate services into Letter of Engagement contracts
• Ensure written acceptance of contracts is secured prior to engaging consultants on Services Engagements.
• Setup opportunity ids in Salesforce for tracking purposes. 
• Schedule and brief consultants on service opportunities
• Maintain internal tracking systems including Implementation Revenue forecast and Implementation Schedule calendar.
• Schedule travel commitments for consultants (if consultants unable to do so)
• Manage issues/escalations that arise during course of services engagement delivery
• Conduct post engagement follow-up to ensure that client expectations have been met and fulfilled
• Process and authenticate timecards to contracts for invoicing.  Process month-end invoicing requirements with the QHR Finance organization and complete reconciliations against forecast
• Interface with Software Sales organization to address service opportunities
• Proactively contact customers for outstanding Accounts Receivables.
• Work with Solutions Delivery Manager to craft and execute on Services Sales campaigns
• Identify and maximize revenue opportunities in all phases of the customer relationship
• Be a contributor to the continual development and improvement of QHR’s implementation and training delivery practices

Qualifications:

• 3-5 years’ experience working within the Professional Service division within a Software Vendor organization
• Excellent writing and grammatical skills
• Excellent customer relationship management skills including the ability to effectively manage complex issues and escalations
• Experienced in managing projects
• Demonstrated success in exceeding client expectations
• Excellent problem solving ability
• Superior attention to detail with excellent organizational skills and ability to multi-task
• Results-oriented attitude with the ability to prioritize and meet deadlines
• High-energy level and ability to work within a very fast paced environment
• Eagerness to contribute in a team-oriented environment
• Positive can-do attitude to embrace and take on other duties as assigned, directed or requested
• Ability to maintain confidentiality of sensitive client information
• Accounting knowledge an asset
• Experience in Salesforce Customer Relationship Management Software an asset but not required
• Experienced in supporting the implementation of HR/Payroll or Financials software applications a definite asset
• Preference will be given to candidates with experience in the Canadian Healthcare vertical

Total Rewards:
 

We offer a competitive compensation and attractive benefits package.

Account Manager - Kelowna

QHR Software Inc. is a wholly owned subsidiary of QHR Technologies Inc. and is based in Kelowna, BC.

Position Summary:

QHR Software is looking for an out-going Account Manager who is a client service/sales generalist who focuses on the cross-sell, up-sell, and retention of existing client base and on qualifying new leads. The successful candidate will manage a customer portfolio ensuring effective relationship management and is responsible for contribution to the overall success of the sales group and client services.
To learn more about us, please visit our website at www.QHRSoftware.com

Key Accountabilities:

•  Develops and assists growth of a new and existing client base by:
  

a. Acting as the initial point of contact for new leads coming in through campaigns, website, etc. Following up on leads generated through various campaigns for up-sell and cross-sell opportunities.
b.  Follows up after implementation is complete for process/satisfaction feedback.
c.  Getting to know the customer.  Managing the overall satisfaction and reference ability of current clients.

•   Contributes to the effective utilization of company’s products and solutions by:
  a. Preparing proposals and developing/presenting business case to the client/prospect.
  b. Conducting an overview of current solutions and offer recommendations for additional or new solutions to ensure client success.
  c. Building Quadrant User Groups (QUG)
  d. Liaising and utilizing product specialists to fulfill identify client needs.
  e. Liaise with Manager of Product Management to provide client insight into future product development.
  f.  Ensuring prompt follow-up for acceptance of the proposal and reacting swiftly to any problems, amendments, extensions and reporting to senior management where necessary.
  

• Builds and maintains an understanding of our market with both internal and external contacts by:
  a. Building and maintaining an awareness of market and buying trends.
  b. Participating in Tradeshows and other events to develop and expand network of contacts.
  c. Developing knowledge of how our solutions meet current, emerging or unique needs.

• Ensures assigned client relationships receive ongoing attention, as required, to maintain and grow the relationship by:
  a. Actively seeking customer feedback on solutions and services and the delivery of customer service.
  b. Liaising with the National Support Manager for fulfillment and all service activities.
  c. Liaising with the Business Analysts and Manager of Product Management for compliance monitoring and reporting actions as required.
  d. Meet regularly with internal Product Specialists.
  e. Provides regular formalized reporting back to Product & Support departments on product feedback/deficiencies, etc.

Qualifications:

• Minimum 5 years Software Sales experience
• Experience in Account Management/Client Relations
• Excellent communication skills; written and verbal
• A proven track record in up selling/cross selling environment
• Strong business development skills
• Strong understanding of technology and provincial eHealth initiatives
• Excellent interpersonal skills, with the ability to foster relationships internally and externally
• Strong administrative and reporting skills

Total Rewards:
 

We offer a competitive compensation and attractive benefits package.